Meet the MCW Consulting Team
Marie West:
Since 1979 Marie has been involved in IT within small, medium and large organisations. She was a major player in the introduction of the first computerised ordering and stock replenishment system in PACT International (the domestic supplies division of RS Components) taking the company from a hand driven “Adreena” system to Wang MVP driven system.
From there Marie moved to British Telecom Test Environment Manager where she oversaw and managed the building of new testing platforms for BTs major customer service systems. Whilst at BT Marie also oversaw the introduction of the testing platforms for the National Code Change in 1996.
In 1997 Marie was headhunted by a specific IT agency and subsequently moved to another Blue Chip organisation, British Gas where she undertook similar responsibilities to those at BT but this time focussing on British Gas’ One Stop Energy integration testing environments.
In 2000 Marie joined Travelodge Hotels where she stayed for 10 years as Senior Business Support Analyst where her roles included vetting, selecting and managing third party suppliers and managing their performance in line with their individual Service Level Agreements.
However the most significant area of responsibility was to manage the IT Processes around the growth of the Travelodge estate, ensuring that all IT functions within the new openings programme went smoothly and were streamlined to ensure the IT network and support functions were trouble free.
Marie is ITIL qualified to Foundation standard and she uses the ITIL principles on a day to day to day basis. She has strong organisational and analytical skills which allow her to assess situations and problems very quickly and provide both short and long term solutions.
She is a strong self motivator with high customer focussed skills and managerial experience from teams of 1 to 15.
Chris West:
From 1968 until 1973 Chris successfully completed an indentured apprenticeship with Hotpoint Domestic Appliances, a division of GEC where he specialised in Marketing.
In 1974 he moved to “The Ever Ready Battery Co” in London as Marketing Manager-Print & Packaging. After seven successful years he then joined the RS Components Group as Publicity and Publications Manager for their domestic products division under the PANDA Brand. He left the company in 1980 after being headhunted by Spicers Office Products division as Marketing Services Manager looking after the publications, exhibitions and media management for the then country’s leading office products supplier.
After the merger with the David Brown organisation, Chris left to join Action Computer Supplies in 1990 and helped take the company from a turnover of £27m in 1990 to £254m in 1998 when the company was floated on the Stock Exchange.
Chris then joined Calumet Photographic as Marketing Manager in 2001 and remained until 2006 during which time he helped turn the company around from a loss making situation to one of profit in a very specialised niche marketing field.
In 2006 he joined Asquith Nurseries Ltd where again he assisted in turning the company around from one of imminent closure to a hugely successful and market leading position ultimately being sold for in excess of £90m.
Early in 2010 Chris left Asquith Nureries to join his wife Marie at
MCW Consulting Associates LLP where they are building a reputation for a honest and hard working consultancy across a wide set of business disciplines.
Sharon West:
Sharon has over 12 years experience in Recruitment and HR. She has experience across a wide range of clients in the Manufacturing, Retail, Local Government and the Hospitality Services sectors. Sharon has delivered an HR service across a large range of organisations with employees of over 1600. She has experience of implementing a full HR Service to managing a day-to-day HR Administration function. Sharon has wide experience of managing and training both customer and in-house teams in Staff Performance Management through Appraisal training programmes that she has created and delivered. These include the SMART system (Smart, Measurable, Achievable, Realistic and Timely) of objective setting.
Laura West:
The key area of Laura’s expertise lies in the day-to-day management of Sales & Engineering teams. Varying in number from 15 to 60, Laura has the personal motivation to ensure the meticulous planning it takes to manage such a wide number of staff is carried out to an exemplary standard. In the last 5 years of managing Sales teams she has created, planned and held numerous Sales Events both during and after the Business day, including the creation of many Sales Competitions aimed at driving sales from a team that has a wide range of abilities and motivations.
Jo-Anne Boland:
Jo-Anne has many years experience in various Customer Care roles including National Accounts Administrator for a well known, leading manufacturer & distributor of antenna, signal distribution, audio video accessories, computer and electrical power products who have recently introduced a range of easy to fit under-floor heating kits. Her role was to ensure all orders, queries and deliveries were resolved with the minimum of fuss in the quickest time possible.
More recently Jo-Anne has worked in the Luton & Dunstable Hospital Booking Clerks team where she was able to cancel, change or move patient appointments via e-mail or telephone.
Jo-Anne is a hard working; reliable and trustworthy member of our Customer Care team and her experience of working within a small team or on her own initiatives have and will continue to prove invaluable to MCW Consulting Associates LLP.
Teresa Turner:
Teresa is a highly motivated and enthusiastic individual, with strong self-management capabilities. I am able to prioritise and manage workload according to the changing needs of the role and business strategies. Specific interest includes the development and implementation of processes and training at all levels.
Excellent communication skills and solid IT capabilities, including Excel, Power point MS Word.
I am fully committed to imparting my knowledge and experiences to others, in order to enhance their understanding the importance of Health and Safety.
Professional qualifications:
- IOSH member
- First Aid at Work Instructor and Assessor
- Nuco training
- NEBOSH Fire Safety Risk Management
- RIPH Intermediate Food Hygiene
- Basic Food Hygiene - City of Bristol College
- NEBOSH General Cert. in Occupation Safety & Health - City of Bristol Co
